FAST DELIVERY DEWALT ALLTOOLS INFORMATION

Please note due to the COVID-19 pandemic please allow up to an additional 5 business days from the Estimated Delivery Date.

A measure that most carriers have implemented because of COVID-19 is to no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

DANGEROUS GOODS

Items that are deemed as dangerous goods are not able to be delivered at all and need to be picked up from our store at 204 Collier Road, Bayswater WA 6053.

DELIVERY LOCATIONS

Alltools WA can deliver anywhere in Australia. Unfortunately international delivery is currently not available. We are also unable to deliver to PO Boxes, Locked Bags, Private Bags, Private Lockers, Aus Post Parcel Collect Addresses or Parcel Lockers.

ESTIMATED DELIVERY TIMEFRAMES

We aim to despatch all orders within 1-2 business days, except for any orders that include Special Order items. In the event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time is as follows:

• Metro (Excludes Hobart Metro) 2-3 business days
• Hobart Metro 3-4 business days
• Regional Areas 3-4 business days
• Remote Areas 6-9 business days

Please note that these delivery timeframes are estimates and are not guaranteed.

DELIVERY TRACKING

Once your order has been picked up by the courier, you will receive an email and SMS, if your mobile phone number was provided, from our logistics partner, containing a tracking link for your order. As your order progresses you will receive an email and SMS, if your mobile phone number was provided, on the day your order is due to be delivered. Once your order has been delivered you will receive one last email to confirm that is has been delivered. Proof of delivery (POD) is available on request.

Should you have any questions about your order once it has been despatched please contact the courier directly as supplied in your tracking link.

Please note: some couriers utilise independent contractors & 3rd parties for remote areas, the tracking updates may fail to update although the goods are still in transit.

RECEIVING YOUR ORDER

Courier deliveries occur Monday - Friday between 9am-6pm. Unfortunately we cannot currently arrange deliveries for specific days, times or weekends. If you are not home when the delivery driver arrives they will leave a card with details on how to re-arrange your delivery. All orders must be signed for and ID may be required upon delivery.

If you are not present when the courier drops of the package, then they may drop a collection card in your mailbox to either contact for a redelivery or pick up at a collection point close to your address such as newsagency, local supermarket and for Australia Post, typically your closest post office.

DELIVERIES THAT REQUIRE A FORKLIFT OR LOADING DOCK

If you are ordering a large item that requires a forklift or loading dock for delivery and you have these facilities available for the delivery then please tick the appropriate box at the checkout. This may reduce your delivery charge in some cases as we will not need to cater for these requirements. Please note, if you confirm that a forklift or loading dock is available but when the delivery arrives it is not, the delivery will be aborted and you will be charged a re-delivery fee. Your original delivery charges will not be refunded.